All the ways in reach the same small team. We usually reply within one business day.
In the app or on the website
- Open Account, then Help & support.
- Choose Contact support on the website, or tap New conversation in the app.
- Pick a topic and describe what is going on.
- Under Who should answer?, choose Try the assistant first for how-to questions, or Talk to a person for billing, refunds, sign-in trouble, or anything about a specific student.
On any conversation, tap Talk to a person and our team takes it over. The assistant stops replying once a person has the thread.
Our replies appear in the conversation and are also emailed to you.
By email
Email contact@thetripbinder.com. Your email opens a conversation with the team; there is no form and no ticket number to keep. To continue, just reply to our email.
Email is the way in when you cannot sign in at all. Write from the address on your account if you can.
What to include
- The email address on your account.
- Your role (organizer, chaperone, parent or traveler) and which trip, if it is about a trip.
- What you were trying to do, what happened instead, and any error message.
- Your device: iPhone, Android, or the website and which browser.
- Roughly when it happened.
For billing questions, include your receipt. For a data copy or account deletion, say so in the subject line.
Please do not send a student's medical details by email or chat unless we ask. It is rarely needed to fix a problem.
What we will never ask for
- Your password.
- A sign-in code we emailed you.
- Your card details. Payments go through Apple, Google Play or our payment provider, never through us.
If a message claiming to be from The Trip Binder asks for any of these, do not answer it. Forward it to contact@thetripbinder.com.
You can also reach us from our contact page.