The fastest way: search
- Website: press Ctrl+K (⌘K on a Mac), or use the search button in the header, and type what you want: "count", "buses", "invite".
- Phone: inside a trip, tap More in the bottom bar to open Trip tools, then use Search trip tools.
Inside a trip on the website
The menu down the left side of every trip is grouped like this:
- Trip home at the top.
- Schedule, with Add event and Import.
- People: Roster (with Import roster, Invite travelers and Bulk photos), Staff & permissions, Groups, Contacts and Requests.
- Operations: Attendance, Buses, Rooms, Room & bus choices and Inventory.
- Messages: Chat and Announcements.
- Files & reports: Documents, Photos, Luggage tags and Export.
- Trip settings at the bottom.
Inside a trip on the phone
Your most-used tools sit in the bottom bar. Everything else is under More, in Trip tools, grouped by Schedule, Roster, Attendance, Buses, Inventory, Messages, People and Before the trip (setup like travel days, importing the roster and inviting staff). Bus count-off and Scan a bag are phone-only. To change what sits in the bar, use Customize bar under Your view in Trip tools.
Your account
- Website: open Account for Profile, Plan & billing, Security (email, password, two-factor), Preferences (appearance, notifications) and Help & support.
- Phone: the Account tab has My profile, App settings, Plan & billing, Sign-in & security and Help & support.
Why a tool might be missing
- Your role. Travelers and parents do not see staff tools like the roster, attendance or buses. Some tools, such as Requests and Trip settings, are for the owner and co-organizers only. See Who The Trip Binder is for.
- The platform. A few tools only exist on one side. Luggage tags and the Excel export are on the website; count-off and bag scanning are on the phone. See Website or phone app.
- The Family tab. It appears when your account is linked to a child, or you have asked to be. Student accounts with no linked child do not see it.
- An older app. If the app asks you to update, do it from the App Store or Google Play; new tools arrive that way.
Still stuck? Open Help & support and ask, or contact us.