Delete your account
On the website: open Account, scroll to the bottom and choose Delete account…. Type delete my account and tap Permanently delete.
In the app: open the Account tab, scroll to the bottom and tap Delete account…. Confirm, then type DELETE on iPhone, or confirm once more on Android, and tap Delete forever.
Deletion happens straight away and cannot be undone. It removes your profile, your sign-in, your trip memberships and the documents you uploaded.
If you own trips
You cannot delete your account while you still own a trip. For each one, first do one of these:
- Hand it over. In the app, open the trip's Trip settings and use Transfer ownership to make a co-organizer the owner. Only a co-organizer can receive a trip, so invite one first if needed. You stay on the trip as a co-organizer.
- Delete the trip. In Trip settings, choose Delete trip and type the trip's name to confirm. A trip can be deleted while it is a draft or has been cancelled. Deleting it removes the roster, schedule, chat, attendance and everything else on it.
For a trip that is running or finished, contact us and we can help.
What is kept after deletion
For child-safety reasons, chat messages and announcements you sent, and any reports about them, are kept in a restricted safety archive for 2 years, with only your name and email address. Nobody in the app can see it, and it is deleted automatically when the period ends. Student records on a trip are not deleted with your account. A school or family can ask us to delete them. The privacy policy explains exactly what is kept and for how long.
Parents and guardians
Deleting your account does not delete your child's record, because the school's trip still uses it. Your child's emergency contacts and health information are visible to the trip's staff and are deleted 30 days after the trip ends; you can ask us to delete the record. See Who can see what.
Get a copy of your data
- A copy of your own personal data: email contact@thetripbinder.com from the address on your account and say "Data export request" in the subject. We will reply with your data.
- A trip's roster: organizers can export the full roster from the trip on the website, on every plan, including free.
You can also ask us to correct or delete your data. See Contact support.